Because most of us are volunteers, it may take us several days to respond if you send us an email or leave a voice mail. Check the Frequently Asked Questions below first to see if you can find an answer there before you contact us.
FREQUENTLY ASKED QUESTIONS
Q: What furniture and other items do you take for donations?
Q: How do I schedule a pickup?
A: Fill out the Pickup Request Form and someone will contact you to schedule a time.
Q: Can you pick up my furniture ASAP?
A: We are usually booked about 2 weeks out for pickups, and pickups are only on Saturdays and Sundays. If you can't wait for a pickup, you can drop off items at no charge at our warehouse on Saturdays between 9 and 1 or Sundays noon to 3. Someone must be at the warehouse to receive the items (no dumping).
Q: Will you pick up in my town?
A: The list of towns where we pick up is in the Pickup Request Form.
Q: Do you charge a fee for pickup?
A: We require a small donation to help cover our truck expenses and rent for our warehouse.
Q: WHY do you charge a fee for pickup?
A: Because we provide furniture to our clients for free, we need to charge pickup fees to pay our bills. Read more here.
Q: How do I volunteer? And can kids and teens volunteer?
A: Check out our Volunteer page for information on volunteering.
Q: I was recently homeless and now I need furniture for my new apartment. How can I get furniture from you?
A: You need a referral from one of our Partner Agencies. They will sit down with you and fill out the referral paperwork and help set up an appointment. You can find the list of agencies here.
Q: I am a caseworker and would like to sign up as a Partner Agency so I can refer families in need to get furniture. How do I start?
A: Send us an email at firstname.lastname@example.org, or fill out the form below and we will let you know the process.
Q: Where are you located, and what are your hours?
A: Location and hours are at the bottom of this page.
For all other questions send an email to email@example.com, or fill out the form below. To schedule a furniture donation pickup, use our Furniture Pickup Form.
Saturdays: 9 am - 1 pm
Sundays: noon - 3 pm
Apr. 11 & 12 - Easter
May 23 & 24 - Memorial Day
July 4 & 5 - 4th of July
Sep.5 & 6 - Labor Day
Nov. 28 & 29 - Thanksgiving
Dec. 26 & 27 - Christmas
123 Whiting Street, Unit A, Plainville, CT
(enter 17 Hultenius Street in GPS to find us)
PO Box 2124
Bristol, CT 06011
(We are mostly volunteers, so calls will be returned when possible, usually within several days. Email is a quicker way to contact us.)